Privacy Policy - noble-otter

Introduction

noble-otter is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your personal data.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

Complete our contact or quote request forms
Subscribe to our newsletter or communications
Communicate with us via email or other channels
Enter into a service agreement with us

This information may include your name, email address, postal address, and details about your property or energy requirements.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and approximate geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide customer support
To prepare quotes and proposals tailored to your needs
To deliver and manage solar installation services
To communicate with you about your project or account
To improve our website and services
To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our business, such as installation contractors and payment processors, under strict confidentiality agreements
With energy providers when required for grid connection applications
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our customers or others

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For customers, we typically retain records for a minimum of seven years following project completion to support warranty claims and regulatory compliance.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information in certain circumstances
Opt out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

noble-otter
142 Solar Drive
Sydney, NSW 2000
Australia

Email: [email protected]